Phone calls and voicemail messages are a thing of the past. Now, everyone says, “Text me.” Auto repair customers say the same thing. But, that’s not a bad, because there are 6 ways auto repair shops can use text messaging for customer communications. SMS...
Have you ever visited a local business only to be treated poorly behind the counter? Or have you ever called to inquire about something only to have your blood pressure rise as your time is wasted? You’ve probably experienced these scenarios at least once in your...
You have a new customer, client, or patient. He or she set up an appointment, arrived, and successfully received their service or consultation. That’s the end, right? No, in actuality, this is where your relationship with the individual begins. No matter what type of...
When you’re running a business, it’s important to have excellent customer service. Regardless of how great your service is, it won’t continue to drive more people in the door if you aren’t treating your customers properly – and great service can only be achieved...
