Add and Edit Station Notifications
From the Contact Center you can create stations notifications. Here is how it works:
Reminder Management. This section will allow you to edit the stations general notification information and create new reminders. Basically these reminders are for your employees and management, remind them of an upcoming event or meeting.
Notification Hours. This section will allow you to set time and day limitations.
Editing Stations Notifications
Go to Stations Management and click on Edit next to one of your stations. This way every one of your stations can have custom notification setup. Once the Editor window comes up select the Notifications tab.
Create a Notification. Select whether you would like to create a Email, Text or Phone notification from the Type list on the left hand side. Enter the necessary information like email, phone number etc and hit the Add New Notification button. Your new notification will appear in the top Existing Notifications box.
Notification Restrictions. Here you can set from what time to what time are the notifications allowed to be sent out. You would not want our system to be calling your client in the middle of the night.
Custom Templates – Company/Client
We have multiple templates that you can customize for your clients and your company/employees. Company Templates are used for notifications/reminders that will go out to the company/employee. Customer Templates will go out to the client that schedules with this particular station. Lets say your station represents an employee named Rachel. When an appointment is scheduled with Rachel, you can send her a custom message at a particular time to remind her of her appointment. Also you can create a custom message that will be sent to the client coming to see Rachel.
Templates There are Immediate Template and Reminder Templates. Immediate templates will go out with the immediate notifications as soon as an appointment is scheduled. They could carry a confirmation message. Reminder Templates will go out with a reminder notification at a set time prior to the appointment. You can create separate Immediate and Reminder templates for Text and/or Email notifications for both Company and Client recipients.
